I am an experienced Instructional Design Specialist trained in both Dr. Robert Mager and Dr. Ruth Clark methodologies of Criterion Referenced Instruction, E-Learning Development, and Adult Learning Theory.

I am trained in Survey Design and Administration by Great Brook Consulting / Dr. Fred van Bennekom.

In addition, I have over 18 years of experience in Customer Service, Team Leadership, 

project management, technical & creative writing, public speaking, corporate training, and Learning Management Systems (LMS) Administration at Southwest Airlines Company.